Existing patient resources

How To Use Your Trial Device

How To Use Your Remote (PTRC2300 or PTRC2500)

How To Use Your Remote (PTRC1000)

How To Use Your Charger (CHRG2500)

How To Use Your Charger (CHRG1000)

How to Change Groups (PTRC2500)

Patient manuals and MRI guidelines

All patient manuals and MRI guidelines can be found at Nevro.com

Contact Us

To speak with a member of your HFX Care Team please call:

Downloadable resources

Accessory Guides


MRI Checklist for Patients


Frequently asked questions

Can I drive with my stimulator on?
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Unlike many SCS systems, HFX offers programs that can be used while driving. However, after surgery, your care team may advise you to refrain from driving until you have recovered.

What should I do about my medication?
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Always discuss medications with your care team prior to making adjustments.

How do I know my stimulator is working?
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Once you receive your implant, the status of your system can be checked with your Remote Control. Turn the remote control ON. Check the stimulation level indicator lights—you should see white lights. Refer to the Accessory Guide under Downloadable Resources for more information. Alternatively, during the trial phase, when the blue light on your trial stimulator is flashing, you are receiving therapy.

How often will I need to recharge my battery?
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You should choose a recharging schedule that best fits your individual needs—but it is recommended that you charge your system daily. Charging will usually take 45 minutes, but can vary depending on your settings. Most people choose to charge based on a routine that fits their lifestyle, such as when they’re watching TV. The stimulator battery level indicator light on your remote control will light up to indicate when your battery is low and needs recharging.

How long will my battery last?
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The rechargeable battery is designed to have a 10+ year battery life.

Should I leave my stimulator on when I sleep?
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Unlike many SCS systems, HFX offers programs that can remain on while you sleep.

Can I have an MRI scan with my implant?
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HFX permits full body MRI scanning under certain conditions. If you need more information about compatibility with MRI scans, please refer to the Patient Manual, and consult with your doctor, or contact Nevro’s Technical Services department at [email protected] or +1-888-895-8105.

Can I fly with my stimulator?
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If your doctor is okay with you flying, remember to keep your charger and remote control in your carry-on luggage in case you need them.

What happens when I go through airport security?
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Airports differ in their screening processes. When you go through security, let them know you have an implanted neurostimulator and they will direct you to the appropriate place. You will have an ID card to show that you have an implanted device, and you may be escorted around the security machine. Occasionally, they may insist that you go through the security machine. If this happens, turn your stimulation OFF using your remote control and go through the security machine. Once on the other side, use your remote control to turn your device ON for the flight.