HFX Patient Resources

Congratulations on choosing HFX to manage your chronic pain! 
You now have lifelong dedicated support from your Nevro HFX Care Team.

Nevro HFX Care Team Support

We’re here to help you. If you need support, please call:

+1-844-331-1001

Hours available:
9:00am to 5:00pm
Monday – Friday

Patient manuals & MRI guidelines

All patient manuals and MRI guidelines can be found at Nevro.com

Downloadable resources

Nevro HFX Accessory Guide

Download

MRI Checklist for Patients

Download

HFX App Compatibility List

Download

Frequently asked questions

Can I drive with HFX on?

Yes, HFX offers programs that can be used while driving.

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What should I do about my medication?

HFX may reduce or eliminate the need for pain medications, however always discuss medication with your physician before making changes.

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How do I know if HFX is working?

The status of your device can be checked with your remote control during your trial and implant. Turn your remote control ON and make sure you see the stimulation level indicator lights illuminated – you should see white lights.

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How often will I need to recharge my battery?

Charging will usually take 30 minutes daily, but can vary depending on your settings. Most people choose to charge based on a routine that fits their lifestyle, like when they’re watching TV. First turn your remote control ON. The battery level indicator light on your remote control will light up to indicate when your battery is low and needs recharging.

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How long will my battery last?

The battery is designed to have at least a 10+ year life.

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Should I leave HFX on when I sleep?

Yes, HFX offers programs that can remain on while you sleep.

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Can I have an MRI with HFX?

Yes, with HFX you can safely have a full body MRI*. If you need more information about compatibility with MRI and CT scans, please contact your Nevro HFX Care Team at 1-888-895-8105.

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Can I fly with HFX?

Yes, you can fly if you first confirm your doctor is OK with it. Remember to keep your charger and remote control in your carry-on luggage in case you need them.

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What happens when I go through airport security?

Like people with a pacemaker, when you go through security, you’ll let them know you have an implanted device and they will direct you to the appropriate place. You may be escorted around the security machine or occasionally, they may need you go through the security machine. If this happens, turn your stimulation OFF using your remote control and go through the security machine. Once on the other side, use your remote control to turn your device ON for the flight.

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Still need help?

If you have any questions that aren’t answered on this page or need additional support, please call your Nevro HFX Care Team



+1-844-331-1001