Existing patient resources

How To Use Your Remote (PTRC1000)

How To Use Your Remote (PTRC2300 or PTRC2500)

How to Use Your Omnia Charger (CHRG2500)

How to Use Your Charger (CHRG1000)

Using the Remote (PTRC2300 or PTRC2500): MRI Impedance Check

Using the Omnia Remote (PTRC2500): Changing Groups

Patient manuals and MRI guidelines

All patient manuals and MRI guidelines can be found at Nevro.com

Contact Us

To speak with a member of your HFX Care Team please call:

+1-844-331-1001

Hours available: 6:00am to 5:00pm PST

Downloadable resources

Accessory Guides

Download

MRI Checklist for Patients

Download

Frequently asked questions

Can I drive with my stimulator on?

Unlike many SCS systems, HFX offers programs that can be used while driving.

FAQ toggle button

What should I do about my medication?

HFX may reduce or eliminate the need for pain medications, however always discuss medications with your provider before making adjustments.

FAQ toggle button

How do I know my stimulator is working?

Once you receive your implant, the status of your system can be checked with your Remote Control. Turn the remote control ON. Check the stimulation level indicator lights—you should see white lights. Refer to the Accessory Guide under Downloadable Resources for more information. Alternatively, during the trial phase, when the blue light on your trial stimulator is flashing, you are receiving therapy.

FAQ toggle button

How often will I need to recharge my IPG battery?

You should choose a recharging schedule that best fits your needs—but it is recommended that you charge your system daily. Charging will usually take 45 minutes, but can vary depending on your settings. Most people choose to charge based on a routine that fits their lifestyle, such as when they’re watching TV. The stimulator battery level indicator light on your remote control will light up to indicate when your IPG battery is low and needs recharging.

FAQ toggle button

How long will my battery last?

The rechargeable battery is designed lo have a 10+ year battery life.

FAQ toggle button

Should I leave my stimulator on when I sleep?

Unlike many SCS systems, HFX offers programs that can remain on while you sleep.

FAQ toggle button

Can I have an MRI scan with my stimulator?

HFX is conditionally approved for both full body MRI and CT scans. If you need more information about compatibility with MRI and CT scans, please refer to the Patient Manual, and consult with your provider, or contact your HFX Care Team at 1-888-895-8105.

FAQ toggle button

Can I fly with my stimulator?

If your doctor is okay with you flying, remember to keep your charger and remote control in your carry-on luggage in case you need them.

FAQ toggle button

What happens when I go through airport security?

Airports differ in their screening processes. When you go through security, let them know you have an implanted neurostimulator and they will direct you to the appropriate place. You will have an ID card to show that you have an implanted device, and you may be escorted around the security machine. Occasionally, they may insist that you go through the security machine. If this happens, turn your stimulation OFF using your remote control and go through the security machine. Once on the other side, use your remote control to turn your device ON for the flight.

FAQ toggle button