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Nevro HFX Care Team Support
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Hours available:
9:00am to 5:00pm
Monday – Friday
Frequently asked questions
Can I have an MRI with HFX?
Yes, with HFX you can safely have a full-body MRI scan.* If you need more information about compatibility with MRI and CT scans, please contact your Nevro HFX Care Team at 1-888-895-8105.
How do I know if HFX is working?
To check the status of your device, turn your remote control ON and make sure you see the Stimulation Level Indicator lights illuminated – you should see white lights.
What should I do about my pain medication?
It’s possible you’ll be able to stop or decrease your pain medication; however, your doctor will provide guidance on adjustments to your pain medication.
How often will I need to charge?
Charging will usually take 30 minutes daily, but can vary depending on your settings. Most people choose to charge based on a routine that fits their lifestyle, like when they’re watching TV.
Turn your remote control ON. The battery level indicator light on your remote control will light up to indicate when your battery is low and needs recharging.
How long will my battery last?
HFX is designed to last at least 10 years.
Can I drive or sleep with HFX on?
Yes, HFX offers programs that can be used while driving or sleeping.
Can I fly with HFX?
Yes, you can fly if you first confirm your doctor is OK with it. Remember to keep your charger and remote control in your carry-on luggage in case you need them.
What happens when I go through airport security?
Like people with a pacemaker, when you go through security, you’ll let them know you have an implanted device and they will direct you to the appropriate place. You may be escorted around the security machine or occasionally, they may need you to go through the security machine. If this happens, turn your stimulation OFF using your remote control and go through the security machine. Once on the other side, use your remote control to turn your device ON for your flight.
Still need help?
If you have any questions that aren’t answered on this page or need additional support, please call your Nevro HFX Care Team.
How long have you been suffering from pain?
I am answering these questions for:
HFX is FDA approved in the United States for the treatment of chronic intractable pain of the trunk and/or limbs. Only a physician can recommend a specific treatment option.
Where is your pain located?
(Select all that apply)
On average, rate your pain level over the past 30 days:
No Pain
0 1 2 3 4 5 6 7 8 9 10Worst Pain Imaginable
No Pain
Worst Pain Imaginable
Which treatments have you already tried?
(Select all that apply)
What does your pain stop you from doing?
(Select all that apply)
Please select your gender.
What statement describes you best?
Please select your primary type of health insurance:
Thank you for sharing your experience.
At this time, it looks like you might not be an appropriate candidate for HFX. The next best step is to talk with the physician who is treating your pain about your treatment options.
To learn more about who this treatment option is right for, visit our learn center:
Learn MoreGood News! Based on your survey responses, Nevro HFXTM could relieve your chronic pain.
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